Policy
Terms
Who you are buying from
This store is operated by Bradley Brunton in Canada, trading as Asakusa Lofi at asakusalofi.com. Questions, problems and returns all go to sakaclothing.customerservice@gmail.com.
Prices and payment
- All prices are in USD.
- Delivery is calculated for your destination before you pay and shown as a separate line. It is the real cost of getting the parcel to you, not a padded flat rate.
- Payment is taken by Stripe. Your order is accepted when the payment succeeds, and you get an emailed receipt at that point.
- Any import duty or tax charged by your own country is not included and is payable by you. This mostly affects orders outside the United States.
If something is listed at an obviously wrong price because of a mistake on our side, we will contact you and either honour it or cancel and refund you in full. We will not quietly charge you a different amount.
Delivery
Orders take a few days to prepare before they are posted, then travel time on top. As a guide, expect roughly 4 to 9 business days in total within the United States and 7 to 20 business days elsewhere. You get a tracking link once the parcel moves.
Those are estimates, not guarantees. Customs inspections and postal backlogs are outside anyone's control here.
Getting the address right
Please check your address before paying. If a parcel is returned or lost because the address was wrong or incomplete, we will gladly send it again but will have to charge for the replacement and the postage. If you spot a mistake, email us immediately and we will correct it if the order has not already gone into production.
If something is wrong with your order
Faulty, damaged or misprinted items are replaced free. Email us within 30 days of delivery with a photo showing the problem and we will send a replacement or refund you, whichever you prefer. You do not need to post the item back.
That covers, for example:
- Damage in transit
- A print in the wrong place, the wrong colours, or on the wrong item
- Manufacturing faults such as bad stitching or ink problems
If a tracked parcel stops moving or never arrives, tell us within 30 days of the expected delivery date and we will chase it and replace it.
Wrong size or changed your mind
Because each piece is produced individually once you order it, we cannot accept returns or exchanges simply because a size does not fit or you no longer want the item. Please check the size details on the product page before ordering, and if you are unsure, email us first and we will help.
If you are in the UK or the EU you additionally have a statutory right to cancel within 14 days of receiving your order and get the item price refunded, without giving a reason. Email us to cancel. You pay the cost of returning the item, it needs to be unused, unwashed and in a saleable condition, and we refund within 14 days of receiving it back. This right sits on top of everything above and nothing here limits it.
Our artwork and music
Every design sold here, and the music on the channel it comes from, is our own work. Buying an item gives you the item. It does not transfer any right to reproduce, resell or license the artwork, and the designs may not be used commercially or reprinted onto other goods.
Use of this site
Please do not attempt to interfere with the site, place fraudulent orders, or scrape it at a volume that affects other people. We may cancel and refund an order if we reasonably believe it is fraudulent.
Liability
We are responsible for getting you the item you ordered, in the condition described, and for putting it right if we do not. We are not liable for indirect or consequential losses, such as a missed occasion, and our total liability for an order is limited to what you paid for it including delivery.
Nothing here removes rights you have under consumer law that cannot be removed by agreement, including your rights in respect of goods that are faulty or not as described.
Governing law
These terms are governed by the laws of Canada. If you are a consumer you keep the protection of the mandatory consumer law of the country you live in, and you can bring a claim in your local courts.
Changes
The terms that apply to your order are the ones published when you placed it. Later changes do not apply retroactively.
Contact
Bradley Brunton, trading as Asakusa Lofi, Canada.
sakaclothing.customerservice@gmail.com